Q: What is the 
?
A: is an enhancement to our Express Parker program. Express members
now have the benefits of our new badge, which provides faster, more efficient check-out service. It is part of a long-term upgrade that will eventually
include automated check-in when you drop off your car.
Q: How is that different from STARcard?
A: STARcard is the name of our free loyalty program.
Frequent parkers earn points every time they stay with us, which can
be used for parking or additional services.
Q: How do I know what kind of card I have?
A: The card you were issued will state either STARcard, or
If you are an Express Parker, you signed up for that additional
service, and you go directly to your vehicle upon returning from your trip.
Q: What will I do differently with an card?
A: The
is an electronic badge that contains your personal profile. Upon your return to the airport, you simply
scan the card at the Roncari sign located in the baggage claim area at the airport. It automatically alerts us to pull your car forward, and charge your credit card. Please note,
if you do not wish to use the scanner, you may still call us.
Q: Will I be automatically enrolled?
A: If you are currently a member of our Express Parker program,
you will have the opportunity to upgrade to on our website. That feature should be available in the next few days.
Q: I am not an express parker, but I would like an
A: You can apply on our website. Choose the option to sign up for
an , fill in the required information, and submit your request.
Q: I do not want an
A: Please visit our website and choose the option to
indicate that you don't want an
Q: Is there an annual fee for an ?
A: No, there is no annual fee, and no charge for the badge (replacement badges are $7). The per stay fee for the Express Parker program,
which has been in place since the program began, will increase to $2.50 beginning Sepember 15, 2009.
Q: I lost my card. Can I get a new one?
A: We can issue a new card for a small fee.