Q: What is 
?
A: is an enhancement to our
Express Parker program. Express members now have the benefits of our new badge,
which provides faster, more efficient check-out service. It is part of a long-term upgrade that will eventually include automated check-in when
you drop off your car.
Q: How is that different from STARcard?
A: STARcard is the name of our free loyalty program. Frequent parkers earn points every time they stay with us,
which can be used for parking or additional services.
Q: How do I know what kind of card I have?
A: The card you were issued will state either STARcard, or . If you are an Express Parker, you signed up for that additional service, and you go directly to your vehicle upon returning
from your trip.
Q: What will I do differently with an card?
A: The is an electronic badge
that contains your personal profile. Upon your return to the airport, you simply scan the card at the Roncari sign located in the baggage claim area at the airport.
It automatically alerts us to pull your car forward, and charge your credit card. Please note, if you do not wish to use the scanner, you may still call us, but remember
to tell us you are an express parker.
Q: Will I be automatically enrolled?
A: No. You may sign up or upgrade to on
the website, or by calling us at 860-627-8201.
Q: I am not an express parker, but I would like an .
A: You can apply on our website. Choose the option to sign up for
an , fill in the required information, and submit your request.
Q: Is there an annual fee for an ?
A: There is no annual fee, and no charge for the badge. There is a per stay (not per day) fee of $2.50 for
parking.
Q: I lost my card. Can I get a new one?
A: Replacement cards are $7.00 each.